I have not yet received a refund for the above tickets. I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. Last year I put up a listing on Viagogo for 2 orchestral concert tickets. viagogo charge for cancelling sale - thegamersblog.com 2.18 Merchant Description. Email [protected]@gmail.com 0. This will be deducted from your next payment. Viagogo probably had to manually procure tickets on eBay or something. Terms and Conditions - viagogo ticket exchange 7.2 Copyright. How do I unsubscribe from your newsletter? During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. So thank you viagogo for your emotional and financial loss today, I will not be booking through yourselves ever again and will be sure to inform others of the appaulling service. Editor, Marcus Herbert. I also don't have my tickets either! 2.14 Ticket Information. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. I confirmed the sale and wanted to ship the tickets over. by Ethan More 2 months ago. 2.15 Substituted Seat Locations. What was the unforeseen circumstance? montgomery school calendar meny a. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. I cannot believe that I have been charged nearly 80 extra to what was on the final screen at confirmation of purchase. Can I buy tickets that are personalised with someone else's name on them? Be the first to hear about special offers. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. At no time do We provide the Buyer's payment information to the Seller. So it seems like the extorbitant fee was for them to reorganising another 2 tickets. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viagogo. Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers. viagogo charge for cancelling sale - shopsindian.com viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. I'm Travelling - where and when will I receive my tickets? . ; . Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Welcome to viagogo's online ticket exchange (the "Site"). 11th June - emailed to ask if my tickets were valid for new venue as I had read online that is was being relocated Wanting to cancel sale on viagogo | hotukdeals online tickets: afrikaans is groot south africa, ticket hasn't been refunded after re-listing, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. To list as a Seller, You must provide a valid credit or debit card. 0 . The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. On the web site it claims I have been refunded so I cannot send an enquiry. I haven't received an email confirming my order. Order Number [protected] I was directed to Viagogo site NOT an official site and find I have now paid $747-85 for tickets valued at $329. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Note that this is separate from any Tax viagogo is required to charge on its fees. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. viagogo charge for cancelling sale You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. 1.2 Ticketing Exchange. Subscribe. To Whom this may concern I will expect a response including an apology, I will then be forwarding invoices for fincial loss and will compensation for your irresponsible actions and service. We will also add sales or value added tax on our fees as applicable. HERE IS THE MESSAGE U SENT - AND IT ISN'T RIGHT THE PARTY RECEIVED THE TICKETS AND WENT - I HAVE THE RACKING NUMBER AND PROOF THEY RECEIVED THEM - NOW PAY ME MY $900+ We may investigate complaints and violations of our policies. 6.6 No Agency. If the Seller is required to account for VAT (UK or other) on the sale of the ticket, the Seller should include the VAT (i.e., total) price when setting ticket prices on the website. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. 2.15 Claims under the viagogo Guarantee. 2.9 Seller's Confirmation Obligation. 7.5 Miscellaneous. Rating: File your complaint. Seriously people need to take responsibility for themselves. Kind regards PREAMBLE I ordered tickets for 18/6/17 for the above concert. I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. 17th February 2017 - confirmation of ticket purchase There are still plenty of tickets available on the official site. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. 10 Things Most People Don't Know About anyabraddock. Why is the price printed on the ticket different to what I paid? 6.1 No Warranty. After confirming I was happy to sell they sent an email saying that o needed to post them today (which is not possible as I am away). This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. 7.1 Ownership of Intellectual Property. What is the viagogo complaint handling process? 2.16 Season Cards. I demand my money back as they never made the concert due to it being outside on the heat. viagogo - Buy & Sell Concert, Sport & Theater Tickets Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Thank you for using viagogo! If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. I sent them a message on why will I only be paid 5-8 working days after the event, not when the buyer receives them. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. To register, You must provide your real name, address, phone number, and email address. As I do not buy concert tickets that often I had no idea this was a scam, payed for tickets was told would receive no later than 3 days before event had to send 4 emails only got a reply from 1, finally found your phone number on the day before concert and called then to be told don't worry? This was a missold ticket, not at all factual to the concert. 13th June 2017 - made a call to the customer service and was told to email You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours after the incident to report the issue. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. viagogo charge for cancelling sale. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. power bi relative date filter include current month; viagogo charge for cancelling sale. 5.2 Violations, Termination and Suspension. I will never use this service again, and you need to remove the 100% guaranteed tickets as this is not correct. 4.2 Stolen Property. 2.4 Listing. Shouldn't someone be keeping track of sales and preventing things like this from happening? Sellers can Report a Problem using the Report a Problem link on the online confirmation page. 2.6 Pricing Formats. 6.4 Release. The Sellers and the Buyers are hereafter jointly referred to as the Members. 6.8 All Sales are Final. Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? I asked for a complaints number or procedures Of which I was told "there is none just send an email from the website" the price it is sold for on the primary market). Viagogo has advised customers who cannot attend a rescheduled event to. 2.11 Ticket Fulfillment. viagogo - Buy & Sell Concert, Sport & Theater Tickets You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. viagogo charge for cancelling sale - akersmmm.com Viagogo won't cancel my order MoneySavingExpert Forum 2.10 Collecting Payment. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable solicitors' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. 2.10 Collecting Payment. Be the first to hear about special offers. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 7.2 Copyright. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. If you have any further enquiries please visit our help centre. 5.3 Disclosure of Information. As the concert is yet to happen I wish to have my tickets refunded in full as the full price was kept until it showed up on my bank statement and on my confirmation email, by which time it was too late how do two tickets at 103 each make a total of 283 ? By using our Site, You agree to accept this Agreement. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. we are looking into it, had to call back again to be told still looking into it ! They should CLEARLY note that if you cancel your sale you will be charged with 50 euro! 3.3 Laws and Regulations. You and We are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. So why is it my responsibility that the buyer must go to the event having bought the tickets? It was too late by the time we received your email to book things in. Tickets may be substituted with comparable or better seat locations without the Buyers approval. I was mislead by viagogo and have been completely conned out of this money. This charge is in addition to the amount originally paid for the tickets. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Its not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. For Customer Service enquiries, please visit our help centre. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Tickets may be substituted with comparable or better seat locations with the Buyers approval. I have contacted the numerous times as they are using a slightly wrong email address for my PayPal therefore it isn't going into my account.my PayPal email is [protected]@ hotmail.co.uk but they repeatedly keep trying to send it to jenna-williams1'@hotmail.co.uk. eventually got a call back at about 5 oclock to be told had to pick tickets up from a hotel and when we got there joined the queue.I am very upset at my treatment over this especially as we had to pay quite a premium on tickets and got a terrible service not knowing if we was going less than 24 hours from start. Our liability to You or anyone else in any circumstance is limited to the lesser of (a) 200, and (b) the total value of all tickets and other items you bought and/or sold via the Site during the action allegedly giving rise to liability. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. 6.1 No Warranty. navionics hotmaps platinum east lake list; luigi's mansion 3 electrical socket locations. I immediately emailed them to say I wanted a refund when I realised how much the official tickets were still being sold for. I sent my two platinum tickets for the ICC champions final to viagogo on Thursday after speaking to one of your customer services by courier. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Hi i am very annoyed and feel very let down by your team. 2.3 Username and Password. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Viagogo customers face fight to get cancelled and postponed event The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact Contact Us to report the issue. The tickets were listed and sold for $267 in total. Viagogo lead me to believe that this was the official ticket seller for fleet foxes tickets as they came out at 10am yesterday morning. If tickets are not consecutive, then the Seller must create a separate listing. We may investigate complaints and violations of our policies. I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets. Event dates, times, venues and subject matter, which are listed on the ticket, may change. viagogo charge for cancelling sale - kadinlarsokakta.org . please see in bul point the notes I have made which should evidence the disappointing communication I only became aware of Viagogo bad practice when it was broadcast on New Zealand television. I am incredibly irritated by the atrocious lack of support I've received from viagogo customer service over the past few days. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. My ticket is for UFC fight night Singapore Section Level 300, Row:, 1ticket. Since the email said I had 48 hours to confirm the order I did not think I would need to post them today. If this is also unsuccessful We will not offer a refund. Upon confirmation that the Seller is sending an item, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Occasionally there may be reasons why the tickets can't be re-listed but it's usually because the event date is too near to allow secure delivery or upload to the buyer. We will also add sales or value added tax on our fees as applicable. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. I called back of which a different agent explained the situation and no tickets were available. I demand to speak to a manger or someone in charge immediately For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. viagogo charge for cancelling sale - discovermade.org Why is the price printed on the ticket different to what I paid? Paid ticket prices plus x5 booking fees, plus x5 postage fees to be posted to one single address. How do I find tickets I've already downloaded? Due to the change in venue which is completely understandable, It feels to me I wasn't offered / or giving adequate advice support to get my tickets amended to attend the new venue. It states that if an event organiser offers tickets to . You may only use the Services if You can legally enter into and form binding contracts. Sellers: once your tickets have sold, viagogo charges a service fee. PLEASE CALL ME - DETAILS OF CANCELATION BELOW - I HAVE NOW LOST AROUND $1000 BECAUSE OF U GUYS NOT CALLING - I NEED YOU TO HELP AND PAY ME WHAT I AM OWED! You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. The Seller will be paid 5-8 days after event if delivery of ticket was successful to the buyer. Please note that service fee amounts may vary by event and are subject to VAT. viagogo - Buy & Sell Concert, Sport & Theater Tickets We make no warranty with respect to the software, tickets, events, and services provided on the Site, or that sellers or buyers will perform as promised, and We expressly disclaim all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. The Seller is responsible for determining whether it/he/she is required to account for VAT on the sale of the ticket. so my next question is how are they going to know if the buyer successfully gains entry. 4.3 Sellers Shall Not Include Promotional Material with Tickets. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. hempcrete australia cost viagogo charge for cancelling sale. However, the next day I received an email informing me that the purchase had been cancelled and I'd receive a refund in up to 10 working days. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. As far as viagogo are concerned person A can not cancel listings on person Bs account. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Such notice shall be deemed given one business day after the email is sent. 6.11 Permitted use. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. 4.1 Double Posting and Removal of Tickets. 6.11 Permitted use. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets.