These fees are detailed in section 1.11. Please note any changes you make to your booking may result in a change in price explained in section 1.11 below. We have no responsibility for any such activities, as they are neither run, supervised nor controlled in any way by us. This is to ensure that we are given the opportunity to address and to attempt to resolve any issue you raise. In the event you wish to transfer your booking to another party, you must notify us in writing at least 7 days prior to the departure date. (For holiday sailings final payment is due 105 days prior to sail date) B. Reservations that "Lift & Shift" after final payment date are subject to cancellation charges based on the original booking's cancelation policy. Should you wish to book this option, then please contact your travel agent or if booked directly with us please contact your Personal Cruise Specialist on 0344 493 2043 (calls cost 7p per minute plus your phone networks access charge) who will be happy to help you. Please email airsupportuk@celebritycruises.com. Please check with your airline for details. Please refer to the terms and conditions of your debit or credit card for details. Enquiries should be sent to Customer Relations Department, Email: customerrelationsuk@celebritycruises.com. Terms and conditions apply for Celebrity Cruise Now & Cruise Later bookings so please ensure you check your confirmation invoice carefully at the time. Guests will go to a tender platform from which you will board the tender. Please have your itinerary number available and one of our agents will assist you. However, we cannot accept any liability in respect of any changes which result from circumstances outside our control (see section 5.10 below) or which do not have a significant detrimental effect. 2023 Celebrity Cruises, Inc. Please note: Celebrity Xpedition Class ships do not have any staterooms that will accommodate wheelchairs or facilities needed by guests who are dependent on oxygen or requiring oxygen therapy. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. In some cases, these could be the full cost of the ticket. Booking Conditions | Celebrity Cruises Royal Caribbean pushes back final payment for April and May 2022 cruises Expand. On every Celebrity Cruises ship, we are committed to providing every guest with a cruise holiday that is excellent. We will only be liable for any air travel that has been booked as part of a standard fly cruise package or build your own package that incorporates flight services. Information on health is also contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health Office and most Post Offices. Please note if you are sailing on a transatlantic cruise and you have booked a fly cruise package, that your luggage allowance will be limited to the lower allowance, specified by the airline. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any insurance companies. Please request your preferred seating and table size at the time of booking. 12 hours on a 14 night holiday. In order to process your booking, we need to collect certain personal details from you. From August 2022 Travel + Leisure, published by TI Inc. The time limits for notifying any loss, delay or damage, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. For bookings confirmed or amended on or after 1 July 2021: 6 to 14 days: 90%, 29 to 69 days: 50%, 70 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). It is your responsibility to make sure that the insurance you purchase is suitable and adequate for your particular needs and to purchase additional or alternative insurance if required. If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact us (if booking direct) or your travel agent and give notice in writing to ensure safe receipt of the cancellation. Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. Celebrity Cruises welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise holiday. a letter from a doctor etc.). By providing us with the details requested under these Booking Conditions, you consent to the sharing of your personal data with third parties including where necessary the transfer of your personal data outside the European Economic Area for the purpose of fulfilling this holiday contract with you. We reserve the right to reassign guests to a standard stateroom where there is no genuine medical need for an accessible stateroom or cancel the booking, in order to ensure the above. So that we may assist as much as possible, you must tell us about the problem as soon as possible. You must ensure that you are medically and physically fit for travel, and that such travelling will not endanger yourself or anyone else. For guests making bookings onboard any of our ships, different deposit policies may apply. For further information please contact Celebrity Cruises. Both the person who was originally due to take the holiday and the person who actually does so, must make sure that the administration fee and any charges/costs (see below) as well as any amount which is still due to be paid for the holiday, is paid in full before the change will be made. Celebrity Cruises assumes no liability for guest drones that may be confiscated by local authorities for violating local laws or for any accident or injury resulting from a guest drone flight.3. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us, so you can then complete your online check-in. Visiting from {country-flag} {country-name}? Boarding times can vary by itinerary and by stateroom number, please check your e-docs. If any details appear to be incorrect, you must inform your travel agent or your Personal Cruise Specialist if booking direct within 7 days of us sending the document to your travel agent or you for all documents other than flight tickets and e-tickets and within 5 days for flight tickets and e-tickets. If 3 or more consecutive sailings are booked, then we will collect a deposit for each of the cruise segments. The information contained relating to shore excursions on our systems and documentation is correct to the best of our knowledge at the time of issue. For guests wishing to make a significant amendment to their booking outside of 69 days from departure, such as changing the ship, sail date, flights or brand, please note that a booking transfer fee is applicable. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". Some elements of your holiday, including what is and is not included in the price will vary by itinerary. We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out of date brochure. Please check with your Vacations To Go cruise counselor for cancellation and refund policies for Celebrity cruises. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Whilst onboard our ships you may participate in recreational activities. We logged on and an outstanding balance of 26pence was showing. Can an agency make final payment to Royal Caribbean and Celebrity for an amount that is . You will be required to isolate onboard if you contract, or we suspect that you have contracted, COVID-19. Effective today, August 4, 2021, Disney Cruise Line has added a temporary final payment extension to sailings with departure dates through January 31, 2022. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. Please note, for the purpose of ABTA protection, this will include any additional components including any on shore hotel accommodation and/or ground transfers arranged by us as part of your cruise booking with us. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. (a) We strongly recommend you visit our website at https://www.celebritycruises.com/gb and click on already booked then Check-in Online and submit these details online. Check your final payment due dates - Cruise Critic Community If we need any other personal details, we will inform you before we obtain them from you. In the event that you do not notify us within these time limits, this may affect our ability to investigate the loss, delay or damage and may impact on the way the complaint is dealt with. Where the Montreal Convention 1999 applies, the maximum we or the airline will have to pay you at present for loss, destruction, damage, delay of luggage is the maximum payable under the Convention. Celebrity Cruises Cancellation Policy | Cruise.Blog While we envisage that this will not affect the overall normal day-to-day operation of the ship, there may be occasions when certain facilities are unavailable to you whilst these groups are on board. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. Any loss, damage or delay, which is not apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 15 days of departure from the ship or the end of your using the service in question. If you book a cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book (and not us), your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. Based on the information you provide about any special needs you may have we will assess the suitability of the trip based on those needs as we owe you a legal a duty of care to ensure you are reasonably safe whilst in our care. Please also note that where guests who are travelling together but booked on different booking numbers, we cannot guarantee that we will be able to book the same flight itinerary, as this is subject to availability. Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing. 5.15. We will not pay any compensation or give any refund to any minor who we have not permitted to board the ship, any person paying for the minors holiday (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the cruise themselves as a result of the failure to produce a letter of authorisation. Where a refund is due, we will pay you the full amount of the decrease in our costs. Any verbal complaint must be put in writing and given to the supplier and us as soon as possible. You are viewing the Booking Conditions applicable to cruises with Celebrity Cruises (and any related goods and services booked through Royal Caribbean Group) purchased in the United Kingdom (UK) only. How many days is the Final Payment required before the cruise? This will be the case even if the services did not comply with the laws and regulations of the UK, which would have applied had those services been provided in the UK. Final Payment Due Date? - Celebrity Cruises - Cruise Critic Community No problem. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the Port. The final payment date is in three days for the cruise that we are looking at. Top Fake Instagram DM Apps #1 Funsta #2 Fake Chat Conversation - Prank #3 Fake All - Call, Chat, Message #4 Fauxy App - Fake Chats Post Story Live Video Prank FAQ on How To Fake An Instagram DM 1- Can . Further, where we do not exercise our right to cancel your booking in these circumstances, you agree to reimburse us for any fines, surcharges or other financial penalties we incur as a consequence of any failure by you to provide full and accurate details within the time-limits we specified to you. On our standard fly/cruise package holidays, we offer flight departures from a selection of UK airports. Please note that whilst we are able to take requests for specific dietary requirements and take note of food intolerances, this is confined to the Main Dining Room on each ship. If you have booked via a travel agent, please speak to your travel agent so that they can ensure that all funds have been transferred to us to allow you to complete your online check-in. If these are found, they will be confiscated. Please make sure that all valuable and important items (for example, medicines, jewelry, fragile items, important travel and other documents, video/camera/laptop/mobile phone etc.) Our own processes and procedures change in line with those policies. We can only pay you compensation (if relevant) if the following conditions are met: If asked to do so, the person(s) affected must transfer to us any rights they have against the supplier or whoever else is responsible for your claim and complaint. Once your GTY stateroom has been allocated to you, we are unable to accept any changes requested by you. Please visit your airlines website for details. Go to site. My brother-in-law was told by a Celebrity customer service rep, that he would be able to make final payment 3 days after the due date because there is a grace period. They will advise you on how this information can be provided or verified. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Please tell us about any special needs you may have so we can advise you of the suitability of the selected holiday. Each cruise line has different rules for payment due dates and cancellation deadlines. The 60 day final payment expires for cruises scheduled to depart after 3/31/2022. Any assistance or requirements that you have relating to accommodation, seating or services including medical assistance or a requirement to bring medical equipment must be advised to us, where known at time of booking. 1.3 What information must I provide to you and why? Such companies, organisations and third parties may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or to involve suppliers outside these countries. Please ensure you obtain a copy of these from your travel organiser before or at the time of booking. If the value of the Future Cruise Credit covers the full deposit amount, no additional funds will be owed until the Final Payment due date, at which time any cruise fare balance and taxes/fees must be paid using another form of payment. Any claims covered under The Athens Convention must be made within the time limits set out in The Athens Convention. If you have a special request, please give details in writing to your travel agent or us (if booking directly) at the time of booking. Minors travelling with an adult(s) who is not the parent or legal guardian shall be required to present (a) the minors valid passport, (b) all applicable visas and (c) *where the minor is under the age of eighteen (18), an original legally affirmed or notarised letter signed by at least one of the childs parents/ legal guardians. Posted January 13. Celebrity Cruises. Learn how to make payments, view your booking details, make changes to your booking, and more. Just be certain to have the rep email an updated booking confirmation showing the payment and $0 balance due. A letter can be legally affirmed or notarised by a practising solicitor, notary or commissioner for oaths for a fee. Full details of onboard facilities with age restrictions are contained within the Daily Programme, which is available from the Guest Relations Desk. You must pay the applicable price of any such holiday. Such disclosure of personal details will only be made if permitted by the Data Protection Act 2018 or General Data Protection Regulation (as applicable) and any associated legislation. After that point, your agent will hold the monies on our behalf until they are paid to us. These policies are subject to change without notice and without liability to Celebrity Cruises. The final payment due date on sailings departing between October 1, 2021, through December 31, 2021, will now have until 30 days prior to sailing to submit full payment. Please consult your travel agent or us directly for deposit, payment, cancellation and other information. I logged onto Celebrity, pulled up my reservation and realized that my final payment due date was July 1,. Where this happens because of your failure to fully comply with such obligations we cannot accept any liability to you or any of your party and we will not pay you any compensation or make any refunds to you or your party in such circumstances and you will be responsible for your own onward/return travel arrangements. Except where we specifically say otherwise in these terms and conditions, we cannot accept any liability or pay any compensation where your holiday and/or any other services we have promised to arrange or provide cannot be provided at all, or as promised or you otherwise suffer any damage or loss (as more fully described in section 5.7 above) as a result of circumstances which are outside our control (force majeure). Governments and public authorities continue to develop their policies and change their rules. We are not able to offer flight only bookings. Changes to the last confirmed itinerary for your cruise may become necessary after you have departed from the UK for a variety of reasons such as prevailing weather and sea conditions, guest emergencies, providing assistance to other vessels and the ship being unable to operate at its normal speed(s) due to unexpected mechanical or technical problems. Is Celebrity doing this to eliminate the price reduction refunds? All participants who engage in such recreational activities do so at their own risk. It is your responsibility to adequately research any shore excursions and/or activities you intend to participate in and make any relevant enquiries of the third-party operators of same to ensure that you are prepared with appropriate attire for the excursion/activity, including any necessary attire for difficult/dangerous terrain, physical exertion for long periods, and/or extremes of weather. We will inform you at the time of booking, or as soon as we become aware, of the exact details required and the date we require that information. For full details please refer to our website. There are always restrictions on the amount, size and weight of the luggage you may take on any flight, in particular where we are using non-scheduled services. Any delay in providing us with these details will prevent us from being able to issue tickets. This policy is designed to ensure that all guests are able to participate in a safe and enjoyable cruise vacation and, as such, the Guest Conduct Policy sets forth standards of conduct for guests to follow throughout their Royal Caribbean International cruise vacation, including transfers to and from ships, inside terminals, while on-board, at ports of call, during shore excursions and at our private destinations. If airfare payment is due prior to the cruise payment schedule, you will be advised at the time of booking. The maximum luggage allowance for guests boarding our ships is 90kg per guest, (with the exception of Celebrity Xpedition Class), however, airlines also impose their own baggage allowance, with which you must also comply, this is usually less than the cruise allowance. Where we are found to have been negligent this limit is increased to 400,000 SDRs (approximately 379,000). If you request a change within 69 days of departure, this may be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable (see section 1.10 above). In the case of unchecked luggage including personal items, we and the airline will only be liable if the damage resulted from the airlines fault or that of its employees or agents. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. 2.3 What should I do if my property is lost, delayed or damaged during my cruise? Therefore, a new booking will be created incorporating any new business rules or terms and conditions applicable. and may also involve stops en route to your final destination which may involve you disembarking from the aircraft or changing aircraft and/or . 2022 RCL Cruises Ltd trading as Celebrity Cruises All Rights Reserved. Sign in or create an account. To book your chosen holiday, contact one of our Personal Cruise Consultants on 0344 493 2043 (calls cost 7p per minute plus your local network access charge), book online at https://www.celebritycruises.com/gb or visit one of our authorised travel agents. Please check our website for full details. In any event the actual flight times will be those shown on youre e-documents, which will be emailed to you approximately four weeks before departure. Celebrity Cruises Extends Flexibility on Bookings into Early 2022 We will not be deemed to have unduly delayed advising you of the cancellation (i) 20 days before the start of the package in the case of trips lasting more than six days, (ii) 7 days before the start of the package in the case of trips lasting between two and six days and (iii) 48 hours before the start of the package in the case of trips lasting less than two days. Please note that guests who are Elite and above within our Captains Club loyalty scheme are entitled to one free change per booking. If you book a fly cruise package holiday with us directly via our UK website, we shall provide you with a Confirmation Invoice and ATOL Certificate (Package) via email as soon as you have booked. Please be aware that we will collect and use personal information, including health information, in connection with these measures, and may disclose it to health or port authorities, if required. Our Galapagos sailings have different deposit and payment terms, full details will be given at the time of booking. Yes. C. Cruise-Only Holidays plus other services arranged by your travel agent or tour operator. RCL Cruises Ltd will be fully responsible for the proper performance of the package as a whole. This may mean that some facilities and restaurants are not open at full capacity or may change from time to time. Anyone else deal with thisdid you let it ride until the date on the invoice? Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. Please note that any bookings made onboard will be subject to these booking conditions. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these booking conditions to consumers who have a contract with us. However, the maximum we will have to pay you for any damage, delay or loss in these circumstances is the maximum which is payable in respect of cabin luggage under The Athens Convention. On ships departing from ports in Europe, Asia, South America, Australia or New Zealand, no person under eighteen (18) (a minor) may sail on any cruise holiday or have a stateroom on his or her own unless accompanied by a parent, a legal guardian or authorised person* who is over the age of eighteen (18). Please refer to section 1.11 when making a significant amendment within 69 days of your departure date, as your booking variation may be treated as a cancellation of your original booking and cancellation charges will apply. Prohibited items are at the discretion of the Chief Security Officer and the Staff Captain and include, but are not limited to: Firearms and ammunition, including realistic replicas Sharp objects, including knives and scissors Illegal drugs and substances Candles, incense, coffee makers, clothes irons, travel steamers and hot plates (Items that generate heat or produce an open flame. If you wish to travel on a particular carrier, flight routing, if your departure and/or arrival date differ from the standard flight inclusive package, a Custom air fee of 20 per person may be payable along with any additional costs and charges incurred by us or imposed by the airlines. Please note that any request of this nature should be advised at the time of booking and confirmed in writing at least 45 days prior to your sail date. In any event, you are guaranteed the minimum category of stateroom we agree to offer at the time of booking. Please be aware that some ports of call may not have an infrastructure capable of providing accessible access or transport for disembarking the ship. This information includes certain data set out in your passport, emergency contact information and insurance including the medical cover provided by the insurance provider. Celebrity Cruises - Sail in Modern Luxury | AAA Travel While onboard, drones must be stored safely in the stateroom. Accordingly, we cannot guarantee that shore excursions are available generally or for guests with disabilities please contact us or your travel agent for information on specific excursions.
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