You can always appeal later. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. Someone did this to me a few months ago. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. 2023 Comparitech Limited. For more information kindly send . It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. Parcel comes back, buyer is less than helpful, I refund, get a neg. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. Ebay We Can T Process Your PaymentPlease select a different payment I had a customer contacted me that the item was damaged in transit. Sucks!! I agree. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. Dial 1-800-275-8777 and explain the issue to USPS customer service. Things like this happen. I'm not sure where I stand on this now. Somewhat new, never had this happen before. If they bring eBay into this, do I stand any chance at all? There is one more scam that I have had to deal with. Buyer contacts me today. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. I will report this to the post master. eBay is very aware that scams occur on the website. The one I received is as per the photo. Then gets mixed up on which item was wrong. 06:44 AM be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Yup pretty much. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. eBay Seller Sent the Wrong Item? Here's What To Do - DoNotPay Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule 01:37 PM, on Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. I would do that myself in those circumstances. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. In most cases, the refund takes 3 to 5 business days to process. You end up owning expensive packaging, without the desired product. All sales are final after the buyer rates the seller or 3 days after delivery. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. Did you include the reference number on the label? I know I have to send the refund regardless, right? Case in point; I sold a wallet described as new in the box recently. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. . The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). Privacy Policy. If you play nice, they will just tell you that it's too bad and part of business. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. What should I do? I Sent An Ebay Buyer The Wrong Item - YouTube But I would think it is more likely a customs thing. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. That photo looks like your shipping label stuck on top of another shipping label. I asked my boyfriend to print off the labels and post them while he was at work. A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. Do not do that. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. Two moths ago, a parcel comes back. Or is it possible it was mixed up with a different package? How do they sell my exclusive manufactured trademarked product for lees than I do?? on It is better to talk with them first before doing this. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. I mailed a limited edition eye shadow palate to Ontario Canada for $90. Only first-class mail can be certified. They readily cooperate with law enforcement. The online auction site launched in 1995, and scammers have used it ever since. They may even provide photos of the broken item. 26-05-2020 Same thing just happened to me and I was able to keep the earning. QUOTE eBay is very aware that scams occur on the website. This topic was automatically closed 180 days after the last reply. 05:49 AM. I really feel like I am not getting any protection from scammer buyers on eBay. I asked for a picture from the buyer and it was some plastic item. Disputing the chargeback can take a lot of time and hassle on your behalf. I did all of this. Amazon Sent Wrong Item (What To Do, Exchange + Keeping) If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. So buyer filed a claim for a return with eBay citing wrong item sent. Visit the nearest USPS location and fill out a request form. This scam is a new twist on the offer of overpayment. Buyer pretended the item/ring was not as listed. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Press question mark to learn the rest of the keyboard shortcuts. 26-05-2020 This is what people are doing nowadays, so selfish. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Buyer claims I sent wrong item : r/Mercari - reddit.com Select Order Not as Described. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. A little detective work might find the answer. This months episode of the eBay Seller Spotlight podcast is live! Everyone is covered except the credit card holder, whoever that is. Loophole on eBay! This time, I accidentally sent an ebay buyer the wrong item. Plus get a receipt from USPS. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. Remember to be persistent when you are in the right and can prove it. Ask if they want you to dispose of it or return it to them. How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read ) If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. I can't really remember what specific package I mailed it in. I've never owned/sold a necklace like that. Update 2: So my next step was to file claim with UPS. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. 1. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. 2. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. In my experience, the wait times are usually short and they do call within the estimated time. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. Those labels are a lot bigger and I never cut them to a smaller size. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. This is what it takes to get ebay to appeal a return in your favor. Zero money was left over. I agree with that. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? Luckily I was able to contact the Global center and stop the item from shipping to the buyer. I had been using half sheet sticky labels for almost a month before sending out this order. shot goods Gilas Pilipinas Full Sublimation Jersey The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. To cancel your order: Go to My Purchases. They never sent it back. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. Explain it to him like you explained it to us. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. If you get the item back as a buyer you have the option to relist and recoup your outlay. ive had power sellers defraud me for a 50 cent lowes coupon. As per the returns policy you are within your rights to refuse it. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. The item is missing parts or features, and this was not disclosed. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. The buyer then tried to repeat that same scam several times. The buyer has since responded and accepted that it was delivered somewherebut not to him. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. The scammer will ask for the victims gift card number to use as payment. Do not refund half. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. The item ordered was a coil of hook & loop tape. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. That has happened to me. Copyright 1995-2023 eBay Inc. All Rights Reserved. The buyer confused me with another seller. I wanted to get some advice before I contacted, but I had planned to, yes. USPS. on How do i handle this? "That picture shows different items rather than what I sent. Buyer sent me picture of something different in the box. Click on Send. why it was refused and Never heard back. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. 26-05-2020 Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. I have to take her to court! Does it look like your packaging, apart from the labels and the stickers? WARRANTY AND INFORMATION. I'll have to ask her what she sees different because I know it's the same. Disputes about the quality of the item are not billing errors. Supervisor told me to hold up on Police report and wait for UPS to step in. I'll go over how it happened, what I did to fix it, and how you can. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. They needed his phone number but I did not have it. I sold 4 of the same items. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Offer to send him a return shipping label. Thx for the link to reporting a buyer theres a couple people I need to report. Aamzon advised we can do what we want. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. It's so unfair to write eBay sellers off like a bunch of cheap scammers. It will make it much more challenging. I don't like this version and Explain that you used a box, not an envelope, if that is the case. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. 'However once the seller has received the item back, eBay can then step in and review the . Those are not indicative of any scam. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. That necklace couldn't have come from me. 26-05-2020 Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. E bay in many cases are making more profit than the sellers. Both early political pieces. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. All such complaints from sellers are simply ignored, as profit takes precedence over reason. Cheaper seller scam: Powered by Discourse, best viewed with JavaScript enabled. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. There's usually another new label then. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. You are welcome to file claims and police reports. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? 26-05-2020 If you find an item on eBay that you think is fraudulent, report the listing directly. All rights reserved. Copyright 1995-2023 eBay Inc. All Rights Reserved. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. to fight them over this and go to the Phillippines is beyond annoying. For example, they may ask for cash, bank transfer, check, money order or even gift cards. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. Just thought Id share. The most common dispute for a scammer is the "not as described" dispute. His failure to reply to me or send pictures until after Case was decided on his favor was strange. This sounds exactly like the issue Im having! I've only had to use these pics a few times but they save a lot of hassle. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. But just the thought of it would scare a lot of scammers into stopping this shit. I have 100% seller feedback. I can send to any other email address OK.We'll move all . I have been talking to someone with same story Im trying to buy a car. I swear. on I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de This was shipped by Global Shipping Program. Do everything you can to annoy them until they finally just pay you the $900 so you go away. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. A collectable which I still have. I think the label on top is Canada Post's label they put on once it enters their country. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. 11. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Person buys 2 things. There is no way to dispute a transaction once its finalized in this way. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. 4) Request return shipping label credit as buyer made false claim. There is undisclosed damage to the item. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. From the "Reason for replacement" drop-down menu, select "wrong item was . I think most first-time eBay buyers create their account the same day they place their first order. Well tonight I received the above email. Help for buyers and sellers. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay.