Are Any Unvaccinated Passengers Able to Sail? Crew Vaccinated? Acceptable Vaccines for U.S. Sailings: Norwegian accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. 0000007337 00000 n Passengers no longer need to provide a test certificate, but must be able to provide photo evidence of a negative test if asked. Masks and Physical Distancing Requirements: Mask wearing is at the passengers discretion, with the exception of the casino, the theatre, and during muster drills where masks remain mandatory. However, I believe the policy is rather onerous. Let me start by saying that we have taken a Viking Danube cruise in the past and thought it was an outstanding experience in every respect. 0000005728 00000 n No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. These requirements apply to incidents that occur on board in U.S. territorial waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national. Is A Pre-Arrival COVID-19 Test Required? Masks and Physical Distancing Requirements: Grand Circle recommends wearing a face mask. That was too far out, so we decided to cancel our cruise since we were 120+ days from our cruise so could receive a refund less $100 per person cancellation fee.. Viking passengers who cancel more than 70 days before departure lose the deposit only and with Emerald a cancellation more than 91 days before a cruise results in forfeiture of the deposit. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. : Yes - vaccinated and boosted. Shortly thereafter, Viking restored a substantial portion of our initial payments back into our account but only offered a future voucher credit for the remaining balance not refunded to us ($959.60 to each of the four travelers). However, some sailings still require a negative COVID-19 test, including many transatlantic crossings on Queen Mary 2. What Is Happening With Test Cruises in 2021? 0000006747 00000 n Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. Based on the above information, Viking will not refund any of the $959.60 to any of the travelers. VRC and the Carrier reserve the right to report any/all criminal allegations to any national, state or local law enforcement agency in addition to those mentioned. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Due to the potentially hazardous nature of supplemental oxygen, the tanks must be stored in a secure area. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. Montreal, Canada U.S. Consulate General. Enjoy the convenience of paying for your trip by echeck (also known as EFT or electronic funds transfer). The line does not require additional PCR or RAT tests when boarding our Europe river cruise ships. This issue has been discussed with Frosch travel representatives and was elevated to their national office section. If you would like to obtain your visa through our partner, please visit their website and download a visa kit. Viking For bookings made through Jan. 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive. What is My Viking Journey? ]gyry|@}g>Ay2-/PRX4 X|4qMfA=O\ \3'p*UU9(:=mScwM;L4V1gZR22?+ZP3,@4Ewk=xGG^c1Y `&6VZzA42WVWM1(OPp/[E13.`kt~CA/Ns~l2(ole!0 X?```vrG@Ho7Ym2 This will surely increase the credibility of your complaint. 0000003392 00000 n Inspired by the design of the lines Viking Longships, and built specifically for. Unvaccinated passengers 12 and over will need to present proof of a negative COVID-19 test, and pre-cruise tests may be required to embark in countries like Canada. From April 1, 2022, this includes a booster shot at least 14 days prior to departure. Effective Date: November 1, 2021 Sailing Window: All 2022 sailings Is A Pierside, Pre-Embarkation COVID-19 Test Required? That which would have been kept by Viking as your cancellation penalty will be issued as a voucher; the balance will be refunded in cash -- credit card charges back to your credit card, e-check payments back to your bank. Are Any Unvaccinated Passengers Able to Sail? Residents Over the Age of 2 are still required to provide proof of a negative COVID-19 test (NAAT or antigen) prior to embarkation. Paul Gauguin targets 100 percent vaccination for crew members, subject to constraints in their home countries. Are Any Unvaccinated Passengers Able to Sail? Crew Vaccinated? A test could be required for air travellers entering the country of a Scenic embarkation port. Test certificate are no longer required, but passengers must be able to provide photo evidence of a negative test if asked. Who Needs to Be Vaccinated: All passengers need to be vaccinated. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. P&O Cruises' updated vaccinate and testing policy does not include the following sailings: R214, R217, J221, B225, B225A, B226, B226A, B227, B227A, B228, B228A, B229, B229A, B230, B230A & N233. Masks and Physical Distancing Requirements: Yes. Which personal items are allowed on board and which are prohibited? The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. . having COVID-19, the guest shall be offered to rebook the cruise to a later date free of charge or cancel in line with current policy. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; Only for unvaccinated passengers who havent carried out a pre-arrival test. 0000001948 00000 n 0000012249 00000 n That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Risk-Free Guarantee: How it Works This offer covers all Viking reservations made between Dec. 1, 2021 and Dec. 31, 2021, on any 2021 or 2022 voyage. Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. And then to top it all off, they take another $100 per person off the money they give you back because you canceled. The company left an official comment to this complaint. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Nothing in this notice refers to the cancellation policy at all. 0000008049 00000 n This will end as of March 1, 2023. Is A Pre-Arrival COVID-19 Test Required? This complaint has been resolved automatically due to user's inactivity. Think I will stick with my favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits for loyalty. Beginning September 5, 2022, tests are not required for fully vaccinated passengers. Fully vaccinated passengers, however, and those 11 and younger, will not need to pre-cruise test. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. These requirements end October 4, 2022. Unvaccinated passengers aged 3 and over must provide a negative COVID-19 test within 72 hours of embarkation. If you have a covered. It would be applicable if you paid cash. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Understandably, due to the impact of Covid-19 in 2020, Viking cancelled our trip and based on discussion with Frosch, we decided to rebook the trip in July, 2021. Possibly, depending on the rules set forth for air travel of the country of departure. Is A Pre-Arrival COVID-19 Test Required? I called today to do that, expecting all the money I had paid toward the trip along with the original amount of the voucher, $19, 393.50, not the 125% ($24, 241.88) of it back. For those crew who cannot be vaccinated, a 10-day quarantine and negative PCR test are mandatory. 0000014648 00000 n Would you like to go to your cart now or pay for your items later? You hereby release and hold harmless VRC, the Carrier and their affiliates, and any persons or entities acting on behalf of or at the direction of them, from any claim for injury, compensation or negligence (including their own negligence) resulting or arising from any activities authorized by these terms. Are Any Unvaccinated Passengers Able to Sail? For more information: See the full Viking Cruises policy . Beginning September 3, 2022, with proof of negative COVID-19 test. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. Visa services are available from an independent third party upon request. 0000051407 00000 n Submit a complaint and get your issue resolved. ($1,300 - $10,399 for sgl occ) Bike into a fairy-tale scene in Germany's Black Forest. Masks and Physical Distancing Requirements: Masks are optional. Do you have a Viking Oceans Future Cruise Credit? 0000006408 00000 n Thank you. You have 1 items No. You may also contact us by phone at 1-877-668-4546. What is your single supplement? Is A Pre-Arrival COVID-19 Test Required? Masks and Physical Distancing Requirements: Recommended but not required as of September 9. Who Needs to Be Vaccinated: All guests aged 18 years and over need to be fully vaccinated with an approved COVID-19 vaccine a minimum of 14 days prior to travel. Are Any Unvaccinated Passengers Able to Sail? Paul Gauguin Cruises no longer require Covid-19 pre-embarkation testing. Unvaccinated passengers are required to provide a negative test, and may use any commercially-available test, even if it is unsupervised. Who Needs to Be Vaccinated: All passengers are required to present proof of full vaccination. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. Viking World Cruise Value Offer with included benefits expires September 30, 2022.. Share your photos and videos with others to prove the truth of your words. What is the main difference between the. Viking has adequate liquidity, including cash of $1.4 billion at June 30, 2022, or $1.7 billion including $300 million held at Viking Holdings Ltd which is available to Viking if needed. Yes, vaccination is not required for passengers under 12; however, they must present a negative PCR test taken within three days of departing for their Tauck trip. Are Any Unvaccinated Passengers Able to Sail? Who Needs to Be Vaccinated: As of December 1, 2022, Azamara will allow unvaccinated passengers on European and Caribbean sailings. All passengers are required to arrive at the terminal with a negative Rapid Antigen or a PCR test. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Note: Passengers who have had one booster vaccine, regardless of the date, are considered fully vaccinated. 0000013436 00000 n For the most current Viking River Cruises and Refund Policies, please refer to the Viking River Cruises website or a Viking River Cruises brochure. Are Any Unvaccinated Passengers Able to Sail? Yes, passengers aged 4 and under. Each of the nations visited, as well as the vessels nation of registry, may also assert jurisdiction and/or impose additional reporting requirements. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Masks and Physical Distancing Requirements: Masks must be worn when physical distancing isn't possible. No, though passengers should be aware of any country-specific testing requirements. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. The ships cylinders are for emergency situations only. Crew Vaccinated? Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russias invasion of Ukraine. Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. Yes, vaccination is not required for passengers under 12; however, under 12s must present a negative PCR test taken within three days of departing for their Tauck trip. Do NOT book with Viking! Masks and Physical Distancing Requirements: No. But on Mar 11 (9 days later), a notice on Viking site stating all cruises cancelled and offering full refund or 125% voucher and refund if not used in 2 years. They offered me a voucher for 125% of my money I had paid for the Iceland cruise. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Yes, all. Are Any Unvaccinated Passengers Able to Sail? Is A Pierside, Pre-Embarkation COVID-19 Test Required? We received these statements as recently as July 24, 2022 and December 1, 2022. At Viking, your experience means the world to us. Risk-Free Guarantee: How it Works 19952023, The Independent Traveler, Inc. Will I Have to 'Social Distance' on My Next Cruise? Are Any Unvaccinated Passengers Able to Sail? Is A Pierside, Pre-Embarkation COVID-19 Test Required? At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. Inspired by the design of the lines Viking Longships, and built specifically for. Yes, beginning October 4, 2022, globally. Viking established and continually represented that this cancellation policy applies to us. Insurance benefits in the Plan are subject to limitations and exclusions, including an exclusion for pre-existing conditions. As of September 3, 2022, testing is not required for fully vaccinated passengers, and those aged 11 and under. This complaint was posted by a verified customer. The final dose must be completed at least 14 days before sailing. Remaining 2022 transatlantic crossings are also excluded. As of December 1, unvaccinated passengers are able to sail on European and Caribbean sailings. Acceptable Vaccines: Carnival allows entry to anyone who has received mixed doses of FDA or WHO-approved COVID-19 vaccines. Who Needs to be vaccinated oxygen, the Independent Traveler, Inc. will have. Pcr or RAT tests when boarding our Europe river cruise ships the full Viking Cruises.! Viking Expert at 1-800-2-VIKING or see your travel Advisor and exclusions viking cancellation policy 2022 including many crossings! In a secure area into a fairy-tale scene in Germany 's Black.. 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