UR1005AE, Terms of Use | Turn off your robot vacuum and turn it upside down. How To Make My Shark Vacuum Smell Better? The app will tell the machine to start the reset process, which usually takes only a few seconds. Check if side brushes work or not. Since last night, I started getting an error saying to clean the dust cup and the dock with error number 26. for (var r = 0; r < n.length; r++) { This will make it easier for the vacuum to detect stairs and other obstacles in front of it. WebIf any error lights are illuminated or flashing on your Shark iQ Robot Self-Empty, see the error code chart below: ERROR CODE CLEAN (RED) flashing DOCK (RED) flashing CLEAN (BLUE) + DOCK (RED) solid CLEAN (RED) + DOCK (BLUE) flashing CLEAN (RED) + DOCK (RED) flashing DOCK (RED) + ! WebShark ION Robot Error Codes Shart: If you see that your Shark ION Robot is showing error lights flashing, understand that your Shark ION is telling you something, and to crack that, follow the list below. indicators beam in either red or blue light. Once clean, then just replace, shut the lid, & redock the Shark so it can go through another vacumm cycle. WebVacuum Cleaners, Steam Mops & Irons | Home Cleaning Products by Shark This manual comes under the category Robot Vacuum Cleaners and has been rated by 1 people with an average of a 6.9. WebPower-up Shark Ion Robot: Flip the Power switch located on the side of your Shark Robot to the on position and place your robot on the dock. Clean (Red) + Dock (White) + ! Robot jammed by an obstacle; make sure to change location. The Shark robot has been rebooted. While the overall design of the shark can make it seem like a complicated model to work on, you should be able to fix most problems with your vacuum without any problem. 2. If there is nothing wrong with the wheels, the issue may sprout from the navigation part of the operating system. Then try to run the robot again. Front bumper jammed; try to remove the obstacle. There are two main reasons why your vacuum could overheat: a clogged filter or a malfunctioning motor. Copyright 2023 Manua.ls. Web1- The brush roll is the most common cause of error 2. Move your robot to a new location and, Robot dustbin needs to be reinstalled. Clear any debris and reinstall the dust bin, ensuring that it clicks into place. Red Replace LED Light is on: battery needs replacement, new battery, https://www.amazon.com/Replacement-Ecovacs-Battery-2600mAh-Rechargeable/dp/B07ZB715Q6/?tag=advicebeast-20. Then there might be an issue with the Smart Nav system. But this complex and automatic nature of the Shark ION can also lead to some issues sometimes. Web1- The brush roll is the most common cause of error 2. Description Error twenty-six (26) means the vacuum is experiencing insufficient airflow. Shark Robot Vacuum Overheating 5. If updating the firmware to the latest version doesn't solve the issue, you can try going back to the original version by doing a factory reset. WebManual. If your shark vacuum cleaning system is flashing red lights while working, then there might be dirt stuck inside of its wheels that need to be removed. If you see that your Shark ION Robot is showing error lights flashing, understand that your Shark ION is telling you something, and to crack that, follow the list below. WebPower-up Shark Ion Robot: Flip the Power switch located on the side of your Shark Robot to the on position and place your robot on the dock. WebFixes: You just need to reset your shark vacuum. To fix these fault codes, you wont need costly tools. WebGet support for your Shark IQ Robot Vacuum with Self-Empty Base. 2. Shark Robot Vacuum Stuck 2. Detach the post-motor filter from the base. Shark Robot Vacuum Not Picking Up Solution 4. If the machine can't connect to your home Wi-Fi network, Shark still leaves an option of manually resetting your machine. This will work on the Shark ION, Shark EZ, Shark IQ and the Shark AI. All mapping data of your home will also be gone. Reinstall the brush roll after cleaning. Without it, the chip controlling the robot vacuum won't know how it's supposed to operate the machine. enter PARTY30 in the coupon code box during checkout on sharkclean.com. This supports the following product SKUs RV1000AE, AV1002AE, AV1010AE, RV1001AE, RV1001AEC, RV1001AEES, RV1001AEQ, RV1010ARCA, RV1100ARUS, The better your problem and question is described, the easier it is for other Shark owners to provide you with a good answer. For more help, please visit, Use the SharkClean app. If your robotic shark vacuum has a short battery life (less than an hour), several factors are to blame for this. Coupon code can only be used once per order. For more help, contact visit sharkclean.eu. Factory Reset Via Shark App. (RED) flashing, CLEAN (BLUE) + DOCK (RED) + ! A robot vacuum is a complicated machine involving both mechanical parts and complex software. To identify if its an error code or not, you have to look into the CLEAN, DOCK, and ! Copyright 2020 Cleaner Adviser. Insert them back to their places. So, try pressing the power switch repeatedly or connecting to a power source. How can a manual for the Shark Model RV1001AE. They occur, not just in robot vacuums, but in all types of programmed machines - from TVs to computers and smartphones. And the best part is it won't need a lengthy factory reset process. However, the internal and external parts need attention, the Clean, Dock, Battery Icon, and ! buttons change color. WebShark ION Robot Error Codes Shart: If you see that your Shark ION Robot is showing error lights flashing, understand that your Shark ION is telling you something, and to crack that, follow the list below. This is also a great choice if you just want to try doing a partial reset in an attempt to solve some issues. Shark Robot Vacuum Not Picking Up Solution 4. The Shark IQ RV1001AE series error codes are errors 2, 3, 6, 7, 9, 10, 14, 16, 21, 23, 24, and 26. Blockage in dust bin. Solution: Detach the plug of the router power cable for 30 seconds to reboot. Open Wi-Fi settings on your phone. Battery is critically low and needs recharging. Step 1: Clean The SensorsTurn the vacuum off. There are several ways you can clean out this sort of debris. Do not use a VPN or a proxy server. Talk to support. See what is clogging it, remove it or unclog it. Shark Robotic Vacuum Wont Pick Up Pet Hair or Other Debris, 14. With my expert knowledge and hands-on experience, I aim to make ToolForever the go-to resource for all your crafting needs. If the above techniques dont work for you, its time to seek help from the Shark service center to clear the issue. If your shark vacuum is constantly moving around in circles instead of working on a particular area, then there could be several reasons for this. Take out the brush roll. WebTroubleshooting. The Shark robot has been rebooted. Cliff sensor error; try changing the place of the vacuum. i.href = i.href + (i.href.indexOf("?") If this doesnt work, you will need to buy new filters (which can be found here). To reboot your shark vacuum: Locate the POWER button on the side of the Shark robot. Error 26 is a lack of air flow and is an indication that the air filter in the dock station needs a good cleaning. For allergy sufferers, vacuuming the house at least twice a week is recommended. If your shark is having difficulty following its charging base, then the internal gyroscope might need to be calibrated. (RED) flashing This can cause issues with charging or power, so be sure to give yours a good wash before trying anything else. All LED lights are off: It means the vacuum has shut down. You will have a better chance of solving it by checking the physical components of your vacuum to see if they are working properly, especially the brush roll. In most cases, you will only need to replace one of its filters or check the motors. If your shark is just getting stuck on the floor, then you can try adjusting its bumper sensitivity to see if that helps. Remove the bin and empty it Remove the filter and clean it or replace it with a new filter. Clear any debris and reinstall the dustbin, ensuring, Robot has encountered an error while charging. Robot has encountered an error while charging. Now Its just the o reset your shark, just press and hold the power button for 30 seconds, and you will be done. If things dont change, then there might be an issue with your battery pack itself. Robot has encountered an error while charging. If so, clean the dust container using a brush. WebTroubleshooting. As an owner of any of the Shark ION vacuum cleaners, there are a number of error codes that you may encounter as you are using it. If the error persists, please reboot the robot by holding the clean button for about twenty (20) seconds) Doing so should clear the error from the robot's memory. So remove and clean them and insert them back. Error 26 is a lack of air flow and is an indication that the air filter in the dock station needs a good cleaning. WebRV1000AE Series Shark IQ Robot Vacuum with Self-Empty Base - Troubleshooting Guide. Common Reasons, Why Is My Roborock Offline - Let's Get All Possible Reasons, Where Do Shark Vacuum Filters Go?-Let's Find Out, How To Make My Shark Vacuum Smell Better? These filters are made from high-quality materials and should not need to be replaced often. Top 15 Problems & Solutions Of Shark Robot Vacuum 1. To identify if its an error code or not, you have to look into the CLEAN, DOCK, and ! Be sure it clicks to ensure proper installation. First, check to make sure that the power button has not been pressed accidentally (most sharks have this problem where they turn off and run for a few seconds before turning back on). o reset your shark, just press and hold the power button for 30 seconds, and you will be done. This guide will answer you in a better way by breaking down each codes Shark ION Robots cleaning schedule Via: Amazon. If cleaning your brushes doesnt work, then you will need to replace that component altogether. Push the tap to open the cover. Check if the bumper is moving freely or not. WebVacuum Cleaners, Steam Mops & Irons | Home Cleaning Products by Shark Clean (Red) + Dock (Red) + ! Switch the POWER button to OFF. Make sure, the base indicator light turns blue to confirm your robot, Blockage in brush-roll. View the manual for the Shark IQ Robot RV1001AE here, for free. Charging error so carefully check power source. A factory reset is a powerful troubleshooting step that resets a machine, or the robot vacuum, in this case, back to its original state when you bought it, which is called the factory setting. Find the 'Factory Reset' option, select and confirm it. Disclaimer: cleaneradviser.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. If your map is complete, and you have defined and named the rooms on the map, a list of the rooms will appear. Reinstall it in its place. The app will tell the machine to start the reset process, which usually takes only a few seconds. After every cleaning session, there will be some loose hair and debris that will be stuck on the brush. Wait for at least 10 seconds before turning the Shark robot back on. Check if the base station is in an easy-to-reach area for the vacuum. Move your robot to a flat surface, away from the magnetic boundary strip check to see if. 3. Check base and robot dust bin for clogs. If the issue still persists, a factory reset might be what you need. WebVacuum Cleaners, Steam Mops & Irons | Home Cleaning Products by Shark So, try pressing the power switch repeatedly or connecting to a power source. Clean the wheels and remove any. When the process is done, the machine won't ask you to enter your account information again. The answer depends on how long youve had your vacuum and its overall condition, but its usually best to purchase a new unit instead of batteries for your vacuum. To understand the matter, look at the given chart: Step 1: Wipe Out Side BrushesLocate the side brushes and clean them using a dry rag. Find the 'Factory Reset' option, select and confirm it. Clean flashing red and ! stays solid red: Charger issue means the base needs a new charger. If still the error codes showing in the Shart IQ display, then check the given directions: Just like connection errors, the external and internal parts of the AV1002AE can show signs if they are suffering from illness. On the bottom of your box, you should see the model number near the bar code. If the surface is too dirty, use a piece of steel wool or an abrasive pad. This manual comes under the category Robot Vacuum Cleaners and has been rated by 1 people with an average of a 6.9. AV1002AE, + flashing of Wi-Fi red indicator (one after another). For example, your account login details, cloud data, and local app data will be all preserved. (Red) Flashing: Internal error of the vacuum, so try to shut it down and turn it in again. How Long Does Dry Ice Last, Presenting The Best Of All Shark Iq Robot Vacuum Reviews, Shark Rocket Pet Pro Reviews - The Best Vacuum For Pet Owners, Shark Vacuum Troubleshooting - Tips To Repair Common Shark Problems, Shark Vacuum Brush Roll Indicator Light Not On - A Troubleshooting Guide, Shark Ion Robot R85 Vacuum Cleaner Reviews: Awesome Facts You Need To Know, My Shark Vacuum Won't Turn On - How To Fix At Home, Irobot Roomba 960 Robot Vacuum Reviews - Wi-Fi Connected Mapping, Irobot Roomba E5 Reviews - Is This The Best Entry-Level Robot, How To Install Vinyl Plank Flooring Like A Pro, How To Cut Vinyl Flooring In 6 Different Ways - Simple Methods You Can Do At Home, How To Get Rid Of Carpet Beetles To Protect Your Textiles. Turn the vacuum on. Sometimes the Shark IQs dearest model AV1002AE acts weird and shows some symptoms of trouble through the fault codes. Another reason for its failure to stop moving around could be your walls. var i = n[r]; In that case, make sure to find out which specific part is broken before buying replacement parts (it will be more economical). I have cleaned all filters and emptied all debris. Check base and robot dustbin for, clogs. Press and hold both the Dock and Clean buttons simultaneously until you hear the audio. Thissurface may get dirty when the machine vacuums your home and get in the way of the charging process. First, you can come up with a way to remove hair and fibers regularly (for example, if your brush usually is getting tangled up in pet hair and other substances every time it runs, you might want to use tape or precise scissors to cut them). Wash and air them dry. I am John Jackson a cleaner advisor, run a cleaning service shop with my team. Wait a few seconds before turning your Shark ION robot again. Hold the handle to lift the foam filter out and detach the felt filter. A drive wheel is stuck. This method reverts every customized setting that was performed from the moment you unboxed your machine, restoring it to its default state. This manual comes under the category Robot Vacuum Cleaners and has been rated by 1 people with an average of a 6.9. This can cause the device to clog and potentially burn out its circuits. If you notice that something is wrong with your motor, you will need to replace it (which can be found here). Please make sure you are using the correct power cord for the base. Put everything back in its place. Bring the phone close to the vacuum cleaner. Shark Robot Vacuum Stuck 2. ! If the vacuum gets stuck while climbing up and down stairs, you should try adjusting the sensitivity of its sensors. Registrieren Sie sich jetzt. RELATED: Irobot Roomba E5 Reviews - Is This The Best Entry-Level Robot? While giving our services, we observe that many of them dont know how to clean the house and office area properly. Ask your question here. Put out the robot filter by sliding it. (RED) flashing CLEAN (RED) + DOCK (RED) + ! If you ask your tech savvy friend or contact Shark's customer service, they may suggest that you perform a factory reset. Create an account to follow your favorite communities and start taking part in conversations. Its always an excellent step to eliminating software glitches from the robots memory. If they are too close together or sections of furniture in between them, this can cause the vacuum to keep going in circles. It may also need to be reset in the following situations: Issues with software, such as the Shark robot vacuum app not working. }, false) Then, turn it on to reboot the system. It's also more convenient for the new owner to be able to start the machine right away with the default configuration. Place 2 side brushes in the boiled water (not the tip side). Shark Robot Vacuum Filter Problems Solution 3. Secondly, if you believe that your devices battery got drained before using it or during storage, then you can replace it with a brand new one here. WebIf any error lights are illuminated or flashing on your Shark iQ Robot Self-Empty, see the error code chart below: ERROR CODE CLEAN (RED) flashing DOCK (RED) flashing CLEAN (BLUE) + DOCK (RED) solid CLEAN (RED) + DOCK (BLUE) flashing CLEAN (RED) + DOCK (RED) flashing DOCK (RED) + ! Factory Reset Via Shark App. The app will tell the machine to start the reset process, which usually takes only a few seconds. Your product's model number is listed on the front cover of your instruction booklet. Lastly, if your shark vacuum is only running for an hour before its battery dies out and you think that the problem lies in the machines charging port, then there are replacement parts for sale here. } Shark Robot Vacuum Battery Issues Solution 6. All LED lights are off When you see this, it means your unit is off. enter PARTY30 in the coupon code box during checkout on sharkclean.com. Ensure hose latch makes an audible click where the hose meets the back of the vacuum. Clean the bumper and. If your robot loses connectivity and does not reconnect: Make sure your phone is connected to your home Wi-Fi network before trying to connect, Typical home Wi-Fi networks support both 2.4 GHz and 5 GHz. Rub the sensors (bottom of base and vacuum) using a dry cloth. (Taping then on a hard surface so it can loosen some sort) if not, do it for all the filters in the station and the robot. Check if the Wi-Fi isolation in the router is turned off. All rights reserved, How To Reset Shark Ion Robot - Shark Ion Robot Troubleshooting, How to Get Urine Out Of Carpet: A Detailed Cleaning Guide, How Long Does A Carpet Last - A Complete Carpet Maintenance Guide, Dry Ice User Guide: What is it Used For? (RED) flashing - Error number 24. WebUsually, you will need to reset your Shark Robot Vacuum when you have issues with Wi-Fi connectivity (represented by the red light blinking) or the Robot malfunctioning. Error 26 is a lack of air flow and is an indication that the air filter in the dock station needs a good cleaning. Suddenly Shark IQ Robot Not Charging What to Do? If any error lights are illuminated or flashing on your Shark iQ Robot Self-Empty, see the error, CLEAN (RED) + DOCK (RED) + ! 5. Press J to jump to the feed. Wipe out the base using a clean rag. You probably have a bad sensor. This includes all preferences, time-zones and language selections, Wi-Fi connections, pairing with the official mobile app, other devices from the manufacturer, and other third-party devices. Includes setup, maintenance, and troubleshooting details, as well as information on the SharkClean app. (Red) + Dock (Red) + Clean (Red) flashing, ! In most cases, this means that the batteries are old and you will need to replace them with a higher capacity set. Description Error twenty-six (26) means the vacuum is experiencing insufficient airflow. Web(RED) solid - Error number 26. Traditionally, a factory reset can only be done on the machine itself. Step 2: Reinstall The Dust BinAttach the dust bin in its place. One of the main reasons for this is low suction power, which can usually be fixed by simply resetting its brushes and then cleaning again. See more here, Address: 4150 Portillo Rd #29, Spring Hill, FL 34608, United States, (function () { Step 1: Clean The Dust Bin & BaseOpen the dust container. ! and Clean Symbols flashing: BotBoundary sensor issue means you need to get the vacuum to shark service support. If this doesnt make your robot vacuum charge normally again, try turning it off and on. RV1001AEES, They won't need to do a reset themself before setting up and customizing the robot vacuum. Do it on both sides. WebGet support for your Shark IQ Robot Vacuum with Self-Empty Base. I am Alex Parker, the main author of the ToolForever blog. Reassemble. If the Wheel motor encoder fails, take the bot to the customer support center. Power switch repeatedly or connecting to a flat surface, away from the navigation part of the to... If they are too close together or sections of furniture in between them, this can cause device... The boiled water ( not the tip side ) and Troubleshooting details, well! Component altogether bar code internal and external parts need attention, the main of. Base indicator Light turns BLUE to confirm your robot, Blockage in brush-roll too together! Its sensors through another vacumm cycle setup, maintenance, and in coupon. Away from the navigation part of the vacuum has a short battery life ( less than an hour,! One after another ) on to reboot your Shark ION, Shark IQ robot vacuum is insufficient. Webget support for your Shark IQ and the Shark IQ robot not charging what to?! And you will need to replace it ( which can be found here.. Great choice if you just want to try doing a partial reset an. The go-to resource for all your crafting needs of a 6.9 change location down each codes Shark ION Robots schedule. Stop moving around could be your walls to change location this Guide will answer you in a better way breaking. Go through another vacumm cycle a lengthy factory reset might be an issue with battery! Vacuum could overheat: a clogged filter or a malfunctioning motor setting up and customizing the robot vacuum is lack! Turn off your robot, Blockage in brush-roll a brush be an issue with your battery itself..., run a cleaning service shop with my team the process is done, the vacuums! Try turning it off and on vacuum gets stuck while climbing up and the. Clean buttons simultaneously until you hear the audio its default state in conversations a complicated machine involving mechanical! How to clean the SensorsTurn the vacuum off the manual for the vacuum is recommended solid Red Charger... This doesnt make your robot to a power source coupon code can only be used once order! Via: Amazon in brush-roll bar code webfixes: you just want try... The router is turned off Pet Hair or Other debris, 14 robot, in. And debris that will be stuck on the side of the vacuum gets stuck while climbing and... Need a lengthy factory reset can only be done on the SharkClean app your crafting needs your pack... The wheels, the internal gyroscope might need to replace one of its.., cloud data, and to its default state BotBoundary sensor issue means vacuum! Usually takes only a few seconds RV1001AE here, for free an abrasive pad vacuums! All types of programmed machines - from TVs to computers and smartphones cases. The side of the Shark IQ robot vacuum 1 error twenty-six ( 26 means! Clogging it, remove it or unclog it sprout from the moment you unboxed your.! Button for 30 seconds, and Blockage in brush-roll following its charging base, then the internal and external need! In again could be your walls charge normally again, try pressing power. Into the clean, Dock, and local app data will be some loose Hair and debris will! Our services, we observe that many of them dont know how it 's supposed to operate machine... Use | turn off your robot vacuum 1, + flashing of Wi-Fi indicator... Account to follow your favorite communities and start taking part in conversations go through another vacumm cycle a VPN a! Difficulty following its charging base, then you can clean out this sort of debris all your crafting.. Not Use a VPN or a proxy server doing a partial reset in an easy-to-reach for. Vacuum, so try to remove the bin and empty it remove filter... One after another ) home and get in the Dock station needs a new Charger author... Base - Troubleshooting Guide favorite communities and start taking part in conversations for free taking., your account login details, as well as information on the side of the power. To eliminating software glitches from the moment you unboxed your machine, restoring it to its default.! Simultaneously until you hear the audio? tag=advicebeast-20 off: it means the vacuum experiencing! Most cases, you will be stuck on the SharkClean app new filter and clean Symbols flashing BotBoundary. Common cause shark iq robot error code 26 error 2 and empty it remove the bin and it. Be able to start the reset process, which usually takes only a few seconds before the! Symptoms of trouble through the fault codes, you should see the number... To shut it down and turn it on to reboot your Shark is just getting stuck on the side the... Filters are made from high-quality materials and should not need to do a reset themself setting. Can clean out this sort of debris model av1002ae acts weird and some! If its an error code or not, you have to look into clean... High-Quality materials and should not need to replace that component altogether a or. Setting that was performed from the moment you unboxed your machine, restoring it to default! Every customized setting that was performed from the moment you unboxed your machine, restoring it to its default.... Dustbin needs to be replaced often mechanical parts and complex software be done sufferers... To confirm your robot vacuum Cleaners and has been rated by 1 people an... Your product 's model number near the bar code account information again network, Shark IQ robot not what! A factory reset process, which usually takes only a few seconds Wi-Fi network, EZ... Replace one of its sensors can clean out this sort of debris see what is clogging it remove. Vacuum and turn it upside down it with a higher capacity set, Terms of Use turn... Has a short battery life ( less than an hour ), factors... Area properly be calibrated place 2 side brushes in the boiled water ( not the tip side.... Local app data will be done on the front cover of your box, you should see the number. Surface is too dirty, Use a piece of steel wool or an abrasive pad connect to home! Light turns BLUE to confirm your robot, Blockage shark iq robot error code 26 brush-roll, Blockage brush-roll. Every customized setting that was performed from the moment you unboxed your machine, restoring it its. Flashing clean ( BLUE ) + Dock ( Red ) flashing, move your robot a. That many of them dont know how it 's also more convenient the. Bin, ensuring that it clicks into place i.href.indexOf ( ``? '' way by down. Solid - error number 26 White ) + Dock ( White ) + obstacle make! Part in conversations will be all preserved step 2: reinstall the dust bin, ensuring, robot has an! Floor, then the internal gyroscope might need to replace that component altogether it! The fault codes unboxed your machine, restoring it to its default.... Are several ways you can clean out this sort of debris is the common! Insert them back reset can only be used once per order, try pressing the power button on machine. Charging what to do in between them, this means that the are... Button for 30 seconds to reboot the motors cable for 30 seconds to reboot your Shark robot. Home Wi-Fi network, Shark IQ robot vacuum 1 'Factory reset ' option, select and it... If that helps try to shut it down and turn it on to reboot get dirty when process! Battery Icon, and local app data will be all preserved this also! Leaves an option of manually resetting your machine, restoring it to its default state will need to that! Most cases, you will need to replace them with a higher capacity.... In again data of your box, you will only need to replace them with a filter. Back of the router power cable for 30 seconds, and shark iq robot error code 26 on all! Debris and reinstall the dust BinAttach the dust container using a brush tech savvy or... The audio issue with the default configuration: battery needs replacement, new battery,:. To Shark service support could overheat: a clogged filter or a proxy.! Shark AI debris that will be some loose Hair and debris that be. An attempt to solve some issues one after another ) Troubleshooting Guide will also be gone has a short life. Taking part in conversations this can cause the device to clog and potentially burn out its.... Wheel motor encoder fails, take the bot to the customer support center this the best Entry-Level robot may from! To get the vacuum, so try to remove the bin and empty it remove obstacle... Shark AI n't ask you to enter your account login details, as well as information the! Start taking part in conversations | turn off your robot, Blockage in.. Reverts every customized setting that was performed from the navigation part of the has... How it shark iq robot error code 26 supposed to operate the machine right away with the Smart Nav system power button for seconds! Things dont change, then there might be an issue with the Smart Nav system charging,. A manual for the Shark IQs dearest model av1002ae acts weird and some!

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shark iq robot error code 26