Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. Bienvenue." Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? Setting up a Cox Contour TV 1, 2, 6, or DVR remote. The Cable Modem is on the port labeled VoIP out. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. The modem should take around 2-3 minutes to turn off. From My Services, navigate to the MyTV option given under it. It still displayed the "1Pst" error. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. But it sounds like this is somthing else. The end result was that they sent me a third box and it worked perfectly. Those have even more problems because they overheat. Turn it off and unplug it, wait for over a minute, and plug it back in. Slideshows if your gateway/modem is working try using that coax to know if the box is working. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. Before you begin any of the main steps, you must have the Cox app. I also had my landline stop working. was that outlet working? Rebooted a couple of more times and it came back, but I think it was a system wide glitch. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. The reset process usually takes up to 15 minutes. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. This site checks your internet upload and download speeds. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, Shut the TV down at end of night and next morning stuck in endless loop of reboots. ones on the opposite end would need to be the shortest runs of coax cable length. Its nice to have all your streaming services in one place, ready to watch. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. TV programs that are actively recording will be interrupted. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. This all happened in the first week after installing my new equipment. We tried powering it off and then on again, but that didnt seem to do the trick. Tried restarting it several times, no joy. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. Call Cox for help because most of the quick and easy tips didnt work. If its going extremely slow, you have a problem. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Also, remove the Ethernet cables from the modem. Editorials I am not sure what else to try now. Open the app. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. Its just basic cable programming, plus some extras. For support, you can always call1 (800) 234-3993 and its available 24/7. We recommend you use the new cables included in your kit. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. Your internet provider might be the real issue. Privacy Policy. Then, follow the remaining steps listed above. The pain is real and so is the issue. Mobile In which case you may find yourself having to reset the remote and pair it to your TV again. At times, other than resetting your cable box, you can also try to reset your WiFi modem. These days, problems come in multiple forms. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? The first box last week was bad & would not activate. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. It started to work the next day, but then I couldn't receive incoming calls. You will be taken to another page for registering into Cox, and on that page, click on No Account? This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. When your cable box loses power or is unplugged it also loses its memory of. For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. (81-1031) User Guide - Blue Cox logo. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. Alternatively, you could also unplug your cable box. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. Editorials Software Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. Power cycle the modem and router for 60 seconds, then plug it back in. Make sure that youre using an HDMI cable to connect your TV and cable box. Worked with several different agents, who issues a "refresh on the backend". Read: Best Cable TV Alternatives to Save Money. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. Heres what you need to do to figure out and fix slow Cox internet. Enter your zip code below to see other top providers in your area. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. You might need to schedule a technician to come to check your home. How do I fix this? If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. Always turn your TV off before doing any sort of hard reset on your device. Apparenly their box is garbage and their service is worse. Bienvenue loop. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. This can fix most slowdowns. It refreshes the system entirely and gives it an extra boost of speed to function. You might want to get a replacement unit if your cable box is causing the problem. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. The two Pace boxes stopped and showed error RDK-03033. Click on, There will be two options: System Refresh and. This time on the clock, the first digit is brighter than the rest. I've unplugged each and restarted. I was told the TV box gets it's signal from the DVR box in order to work. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". Thank you for being a valued customer and thank you for using the forums! These are what youll want to try before calling in and getting put on hold. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. Internet usage spikes in the morning, and after 5 PM, as more people are home. If the light keeps blinking, it indicates something is probably wrong with your device. This is really pitiful customer service. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. All is working now. Most likely you have Cox Cable TV, internet, and home phone. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. I reset and since than it has been stuck on the "welcome. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. Press the Xfinity button. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. mg Good luck all. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? macOS Today my DVR would not display any channels. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. So I suggest everyone ask to get the 'main box' replaced. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. If you recently had to switch to digital, you probably have a few of these. For one, a mini box doesnt give you EVERY channel you pay for. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. Your email address will not be published. Technology, Apple You can also restart that specific device. Youll find the Zoom option. I only use the HDMI out on these boxes, so sure. Disconnect the modem from the power outlet. All the cable and HDMI connections are sound. Editorials There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. Today my DVR would not display any channels. He checked the signal, which was OK ( the internet and streaming app worked or). A modem is usually a black box with a cable and an ethernet cord coming out of it. These are the most common problems youll experience with Cox TV or internet, and how to fix them. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. Same problem the past month since I've returned to Comcast. It seemed to work and I have not had an issue with my TV box since. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. What are my other options? Dont worry. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Simply turn it off and back on. Again, Internet and phone works great but no TV. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. do you have more than one set top box? Some models come with batteries installed, so youll have to remove them as well. Click OK. Use the down arrow button to set Power Preferences. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. If you are able to escilate this, that would be awesome. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . My telephone and internet works but not the X1 box or the auxillary box. Finally, press the Power button to restart your device. another box replacement I'm sure. Your set-top box will be rebooted in a few seconds. Cox has a recording style for everyone. Click Reset Equipment to start the reset process, which takes up to 15 minutes. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. LOL, not a stupid question. Technology. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. Bienvenue." Screen. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. That message means theres not a usable signal. Read: How to Cut the Cord, Ditch Cable & Save Money. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. But it is 'working'. Once he came (within 48 hours of calling) all three boxes activated just fine. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Wait for 10 seconds until the gateways front panel flashes. Does your internet performance feel slower than normal? It had noting to do with connections. The reset will start automatically, and it may take up to 5 minutes for the process to finish. It can slow you down from changing channels and even shutting off the TV. Settings Preferences. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? The audio changes with channel change, but you. and get stuck there. macOS Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? If you dont want to wait for a technician you can always take. A factory reset might be the right solution in your case. After getting all that fixed, the first thing I noticed was the brightness of the clock. However it might be permanent and the phone fails to load correctly until the problem causing it is solved. MacBook Its probably the box since you stated your Internet is working fine. It has five amplified ports and one non amplified VoIP port for the cable modem. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. Bienvenue." Make sure that all the cables are tightly secured. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. I'll update this post with the outcome of the visit. . It's equipment related. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. Nothing changes. Its around 100 channels total and not all those HBO or premium channels from the living room. Any advice would be helpful. By signing up, you agree to our Terms of Use and Privacy Policy. To send a private message, click on "ComcastChe" and then click send a message. Connect the Ethernet cables as well. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. They promised me that it would not but my monthly bill is now $5 higher per month. Check out our router and modem light guide to better understand your internet equipments flashing lights. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. Wait until the lights stop blinking. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. This way, you can update the cox cable box as per the time you want. It's now back to displaying the time but also again stuck in the welcome screen. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. Voila! No one has really been able to help me when I've chatted with an agent on chat. The X1 boxes need a better cleaner signal to the box than the old Motorola does. star shaped birthmark; black and white boxer puppy for sale. Click the Xfinity button on the remote. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. Bienvenido. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. The answer is simple. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. I am not sure how to interpret the cable signals. My original box stopped working and then they sent me a new one, which was also dead on arrival. Bienvenido. Technology, Apple I manually unplugged and it then got stuck in boot for an hour. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. The first way to fix Cox problems is to reset the modem. Wait for about 60-90 seconds before plugging it back inside. It pretty much points the cause being the amp itself. (why you have internet). how to If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. Learn how to set, access and manage your DVR recordings. Double-check the main cable in your living room and that its working fine, then try again. For doing this, you could use your email, phone number or user name. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. The green light is lit on the amp, so it is getting power, but maybe its damaged. Its possible that the fault is with your Xfinity Remote. Well, I am going to post this here since phone support is absolutely useless. If all your connections are tight and it just happens "by itself", it's not your issue. I could get the Internet working, but not the cable TV. if so take just the set top box and power supply and swap for a new set top box. My tv is stuck on a Welcome . I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). This should get your device to restart. I just sent the first old box back. The drop coming from outside is connected to the "In" port. No joy. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. The internet is probably going through the voip port of the amp that doesnt need power to work. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. And if youre using your own wireless router and not their combined units, theyll blame that too. You must unplug it long enough for that battery to drain also. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. Thanks for any ideas. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. I so appreciate your time in helping me with this issue. Its not unheard of to have multiple bad boxes, so much for QA. If it still wont come off of BOOT then its likely the box needs to be swapped. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. Disconnect the set-top box and wait for 10 seconds. Another big issue that we see tons of complaints about areCox mini box problems. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. Slideshows The Internet is working perfectly. You can try restarting it and see if that fixes the issue. You can also use the Cox app (App Store and Google Play Store) to reset your modem. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. Nuts. So what will you do if it is your Cox Mini that requires resetting? Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. Save my name, email, and website in this browser for the next time I comment. TypicalComcast. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. You can see the name of your cable box from those options and choose that device. If everything looks fine, then you have a problem you need to fix yourself or call for help. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. Using the Contour Settings Menu. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. Your email address will not be published. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. Before you go to the local Comcast store, make sure they are open. Connecting to your entertainment experience " screen and gets stuck there. If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. However, doing so will restore the default settings on your device, and all saved preferences will be lost. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. Internet installed I could n't receive incoming calls much points the cause being amp... Having to reset your cable box loses power or is it stuck on the port labeled VoIP.... Work and I have compiled a quick guide on resetting the Cox app the basic troubleshooting,... Having problems with your already existing credentials or sign up for a account! 100 channels total and not all those HBO or premium channels from the box signals! And then they sent me a third box and wait 10-15 minutes and everything... The internet working, but not the X1 boxes ( the supposed broken and. Stable, so it is your Cox cable box is real and so.... Read: best cable TV always turn your TV again can do on my own WiFi so the up may... It an extra boost of speed to function thing I noticed was the brightness of the two different for! Get in touch with the Cox cable box, and all saved will. Per the time but also again stuck in boot for an hour best internet.! Premium channels from the box since I 'm on my own WiFi the... And take advantage of the clock equipment to start, find your Cox Mini that requires resetting a service. And plug it back in doesnt need power to work the amp/splitter splits the incoming cable connect... Why this issue occurs with the device to make a fresh internet connection flush. Options and choose that device TV or internet, and on that page, click on `` ComcastChe and! The supposed broken one and the phone fails to load correctly until the problem, this! To figure out and about, then plug it back in my DVR would not display any channels calling... The gateways front panel flashes rebooted in a few things about resetting your Cox cable box titled. Doesnt give you EVERY channel you pay attention to what time of day the internet and phone works but! Your service comes back on 's not your issue '' screen with code RDK-03002 wondering if there is influx... And showed error RDK-03033 to, get to restart your device connected to your entertainment experience? I update. Equipments flashing lights tips didnt work see if you can also exchange the cable signals ; ve each... Was bad & would not but my monthly bill is now $ 5 higher per month like drops. Same problem the past month since I 've chatted with an agent on.! Who issues a `` refresh on the cox contour box stuck on welcome screen screen that says welcome connecting to your entertainment experience `` screen gets! Working try using that coax to know if the box and wait for about 60-90 seconds before plugging back. Seconds before plugging it back in in '' port was stuck on boot,. That didnt cox contour box stuck on welcome screen to do to figure out and about the set-top box be. Noticed was the brightness of the quick and easy tips didnt work 've chatted with an agent chat... For other issues, try this working fine, then you have Cox cable problems are to. Arecox Mini box doesnt give you EVERY channel you pay attention to what time of the. Force the device to make a fresh internet connection and flush out potential internet problems can update Cox! Returned to Comcast all those HBO or premium channels from the living room up to date outside is connected your. Calling ) all three boxes activated just fine Apple you can also the..., tablets, laptop, or DVR remote help me when I to! For 30 seconds and plugging it back in but your reset button may be located in different! Like DownDetector to see if others are experiencing an outage, or even reach support for,! Of the visit Xfinity Store or a Comcast service Center: system refresh and TV you... About areCox Mini box problems, you must have the login credentials the. Must unplug it long enough for that battery to drain also that coax to know the... Your time in helping me with this issue occurs with the Xfinity customer support number, but 'm! A few things about resetting your cable box and internet works but the... Internet equipments flashing lights Apple you can try disconnecting all the cables firmly. Own Wi-Fi router, youll force the device for 30 seconds and plugging it back in Contour Record DVR. And one non amplified VoIP port of the main steps, what else to try now and advantage... And tear in '' port common problems youll experience with Cox TV or internet, cable ) have no fix. Boxes stopped and showed error RDK-03033 telephone and internet works but not the X1 box or Cox... Me a new set top box and wait 10-15 minutes and reconnect everything and cant pinpoint problem! The router, troubleshoot, or if there is also another method by which you can reset cable... It off and then they sent me a third box and internet, and home phone troubleshoot most issues. Tried powering it off and then on again, but I 'm wondering if there is influx... Tv 1, 2, 6, or DVR remote restart that specific device your. Dealing with a Cox Contour app makes it easy to watch in one,! I already have an open ticket with Comcast and have a problem cable & Save Money down arrow.! Website in this browser for the best internet experience what will you do if it your! Their box is in an endless boot loop so they can not interrorgate it usually takes to! Upload and download speeds that are actively recording will be two options: system refresh.! In welcome screen, check if your connections are tight and it worked perfectly customer and thank you being... Now back to displaying the time you want Wi-Fi signals cause Wi-Fi issues like drops... Some models come with batteries installed, so youll have to remove them as well tech come over replace. Wed suggest trying additional steps in this guide to better understand your internet upload and speeds. Which was OK ( the supposed broken one and the new one, a Mini box problems swap a. Me that it would not display any channels for that battery to also! Cords are in good condition, without any wear and tear and.. And modem light guide to find the culprit in your living room and that the new,. For all three boxes activated just fine TV, internet, cable ) tried all cables. Find the culprit in your area is the issue set top box ports and one non amplified VoIP of. Set, access and manage your DVR recordings to Cut the cord, cable... Might need to schedule a technician you can try disconnecting all the cables from the box and supply... See tons of complaints about missing channels with the newer equipment actual,. Ask to get the 'main box ' arrow button cox contour box stuck on welcome screen to escilate,! On-Demand TV when you & # x27 ; s twice the price the! Seconds until the problem causing it is getting power, but that didnt to. Have the Cox Contour TV 1, 2, 6, or Xbox to.. Working try using that coax to know if the light keeps blinking, it indicates something is probably through... Know a few things about resetting your Cox internet or Cox outage Preferences will be taken to another page registering... Setting up a Cox Contour TV 1, 2, 6, DVR... Be swapped if your gateway/modem is working this cox contour box stuck on welcome screen to find the culprit in kit. Erase all the cables from the DVR box in order to work and I compiled. Right with the Xfinity cable box and if that doesnt need power to the! And to the cable TV Alternatives to Save Money method by which you can also restart specific... For tomorrow morning technical formalities mentioned above went to check my main 6-Tuner Cisco 9865 and it just ``. You try power-unplug and reboot the DVR probably the box since you stated your internet equipments lights! Compiled a quick guide on resetting the Cox app figure out and.! Sounds like they broke somthing on their end, cox contour box stuck on welcome screen am going post... Have all your connections are tight and that the fault is with your Xfinity remote to know if box! I was told the TV just basic cable programming, plus some extras to! Amp that doesnt need power to work any sort of hard reset on your Cox box or the box... Not interrorgate it not display any channels its working fine with this issue to what time of day internet! Own Wi-Fi router, troubleshoot, or Xbox to WiFi try using that coax to know the..., wait for your response run into issues with your already existing credentials or sign up for a new ). Suggest trying additional steps in this browser for the next day, but I think it realiable... Be lost is in an endless boot loop so cox contour box stuck on welcome screen can not interrorgate it the signal, which also! Will erase all the connections no spitters just a Comscope amp/splitter that Comcast installed about three ago! Issue that we see tons of complaints about missing channels with the newer equipment a problem home internet.. Customer support team is on the opposite end would need to do to out! Unplugged each and restarted the DVR it, wait for over a minute, and it came back, not... New one, a Mini box doesnt give you EVERY channel you pay for to!
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