Find out what to do if you need to change the address your item is being shipped to. This results in the final delivery being made by an agent after USPS has delivered the package. The tricky thing with this update is that it never really says who your agent that the package was delivered to actually is, which makes tracking them down a little bit of a challenge if they dont first reach out to you instead. Additionally, it may be a good idea to contact the person or company that shipped the package to you. DELIVERED TO AGENT: USPS delivered the package to an agent of the residence or institution it was addressed to (college, hospital, condominium, etc.) After that time, either you or the buyer can ask eBay to step in to help resolve the issue. USPS Delivery to agent for final delivery : r/Ebay I recently sold a pair of shoes and shipped it via USPS priority, to a confirmed address and eligible for seller protection. You do not owe a refund. If there's a problem with the item or you want to return it, you'll need to close your item not received request, and open a return request instead. We couldn't live overseas without the services that US Global Mail provides. With a virtual mailbox from US Global Mail you get a permanent physical street address you can use to receive all of your mail and all of your packages (from any carrier or provider) no matter how often you move or where you move to in the future. If youve received feedback from a buyer that you dont think is accurate or fair, take a look at this article. No, consider this specific tracking update message to mean that your package has actually been delivered and if it hasnt been physically dropped off at your home or office its with someone that you can visit to get your package from directly. The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. This can include things like: In some situations, a buyer may ask their bank or other financial institution to open a payment dispute if they believe theres an issue with their order. document.write ("